★ Envato Elite Author · 48,000+ customers
Support for every theme & plugin we make
Step-by-step guides for Lumen, FormFlow and Pixel Addons. Have your purchase code ready for priority support.
Popular: Install Lumen Demo import Purchase code Update
- Average item rating
- 4.9 / 5
- Median first reply
- < 12 h
- Happy customers
- 48,000+
- Support included
- 6 months
Before you open a ticket
Most questions are answered here
These four guides solve almost half of all tickets we receive.
- Install & activateUpload the right zip and activate your license.
- Import a demoOne click — and what to do if it stops halfway.
- Update safelyAutomatic updates with your license active.
- Find your purchase codeEnvato → Downloads → License certificate.
Top guides this week
- Import a demo websiteLumen Theme · Demo import
- Install Lumen and activate your licenseLumen Theme · Installation
- Change colors and fonts site-wideLumen Theme · Customizing
- Build a custom headerLumen Theme · Customizing
- Update Lumen automaticallyLumen Theme · Updates & license
- Fix a demo import that stops halfwayLumen Theme · Demo import
- Set up the shop pagesLumen Theme · WooCommerce
- Server requirementsLumen Theme · Installation
Still stuck? We’re here.
Support is included for 6 months with every purchase and can be extended on Envato.
Customer reviews
Rated 4.9 out of 5 on Envato
Support answered within two hours and even fixed a conflict caused by another plugin. Rare these days.
The docs are the best I’ve seen for a theme. I imported a demo and launched the same afternoon.
Clear update notes every release, and nothing ever broke on our 30 client sites.
License & support
Questions buyers ask
Where is my purchase code?
Sign in to Envato, open Downloads, click Download next to the item and choose License certificate & purchase code.
What does item support include?
Answering questions about features, help with bugs and reported issues, and help with included third-party assets. Customization and installation services are not included.
Can I use one license on two websites?
A Regular or Extended license covers one end product. Staging and development copies of that site are fine.
How do I renew support?
On your Envato Downloads page, click Renew support next to the item. Renewing before it expires saves up to 70%.
Need something custom?
Our team builds child themes, custom widgets and full sites on Lumen — quotes within two business days.