About
We make support feel like a conversation
Acme was founded in Austin, Texas in 2019 by two support engineers tired of answering the same question twice. Today 40 people help 12,000 companies keep their customers unstuck.
- Founded in Austin, TX
- 2019
- People, fully remote
- 40
- Customer companies
- 12,000
- Satisfaction score
- 97%
What we believe
Our values
- Answers over ticketsThe best ticket is the one nobody needed to send.
- Real peopleEvery reply comes from someone who uses the product daily.
- Privacy firstNo tracking pixels, no selling data, ever.
Our team
The people who answer your tickets
- Maya ChenHead of SupportAustin, TX
- Sam OrtizSupport EngineerDenver, CO
- Priya PatelDocs LeadSeattle, WA
- Jordan BrooksCustomer SuccessChicago, IL