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Request a refund

Refunds for App Store and Google Play purchases are handled by Apple and Google.

On this page

Refunds for App Store and Google Play purchases are handled by Apple and Google. Here is exactly what to do.

Steps#

  1. Apple#

    Visit reportaproblem.apple.com and choose the purchase.

  2. Google#

    Open Google Play → Order history → Request a refund.

  3. Web purchases#

    Contact us within 30 days and we refund in full.

Tip

Annual plans bought on the web can be refunded pro rata after 30 days.

Still stuck?#

In the app, tap Settings → Help → Send diagnostics before you contact us — it attaches your app version and device.

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