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Return a Halo device

Changed your mind? Return any Halo device within 30 days for a full refund.

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Changed your mind? Return any Halo device within 30 days for a full refund. Here is exactly what to do.

Steps#

  1. Start a return#

    Open a ticket with your order number.

  2. We email a prepaid UPS label within one business day.

  3. Pack and ship#

    Include all parts. Refunds arrive 5–7 days after we receive it.

Tip

Bought from a retailer? Return it to the store instead.

Still stuck?#

Have your serial number ready (Settings → About on the thermostat, or the label on the back plate).

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