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Halo warranty coverage

Every Halo device has a 2-year limited warranty from the date of purchase, covering defects in materials and workmanship.

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Every Halo device has a 2-year limited warranty from the date of purchase, covering defects in materials and workmanship. Follow the steps below — it takes just a few minutes.

Before you begin#

  • A Phillips screwdriver and the Halo app
  • Power to your heating system switched off at the breaker

Steps#

  1. What is covered#

    Hardware defects and failures under normal use.

  2. What is not#

    Damage from wiring mistakes, water, power surges or drops.

  3. Proof of purchase#

    Keep your receipt or order number.

Tip

Use the warranty checker on the help center home to see your coverage date.

Still stuck?#

Have your serial number ready (Settings → About on the thermostat, or the label on the back plate).

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