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Northwind Handbook

IT help, people policies and how engineering works — one search for everything at Northwind.

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Reset passwordTwo minutes, no ticketRequest a laptopStandard models ship in 3 daysConnect to the VPNFrom home or on the roadIT statusOutages and maintenance

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IT Helpdesk

Laptops, accounts, VPN and software requests for Northwind employees.

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5 articles

People & HR

Benefits, time off, payroll and onboarding for every Northwind team member.

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IT Helpdesk

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Accounts & access3 articlesLaptops & devices 2 articlesVPN & Wi-Fi2 articlesSoftware 1 article

Announcements

What’s new in IT

  1. Improved

    GlobalProtect VPN 6.3 rolls out this week

    Faster reconnects after sleep and no more prompts on the office network. Installs automatically.

  2. New

    New laptops: MacBook Pro M5 for engineering

    Engineering and design can now request the 16-inch MacBook Pro with M5 Pro.

  3. Improved

    Faster Wi-Fi on every floor in Chicago

    New Wi-Fi 7 access points on floors 3–8. Use NW-Corp; NW-Legacy turns off November 30.

View the full changelog →

Need a human?

Open an IT ticketHardware, access and software requests.Call ext. 4357 (HELP)Weekdays 7 a.m.–7 p.m. Central.#ask-it in SlackQuick questions, answered fast.