# Return a Halo device

> Changed your mind? Return any Halo device within 30 days for a full refund.

Source: https://helpdox.fekbd.com/docs/halo-thermostat/warranty/return-a-halo-device/

Changed your mind? Return any Halo device within 30 days for a full refund. Here is exactly what to do.

## Steps

1. 1Start a returnOpen a ticket with your order number.
2. 2Print the labelWe email a prepaid UPS label within one business day.
3. 3Pack and shipInclude all parts. Refunds arrive 5–7 days after we receive it.

Tip

Bought from a retailer? Return it to the store instead.

## Still stuck?

Have your serial number ready (Settings → About on the thermostat, or the label on the back plate).